Service Definition ITIL Standard Edition is designed to help service desk organizations that want to document, edit and publish their IT processes and procedures, based on ITIL "Best Practices". It contains out-of-the-box documentation including process overviews and detailed procedures. This documentation serves as an excellent starting point for any ITIL project, and can easily be customized using any standard web browser. Service Definition is an ideal tool for training and reference, especially for new staff members or those who are not familiar with ITIL processes.

This version of Service Definition ITIL Edition is designed specifically for users of the Numara Track-It! helpdesk application. Based on ITIL best practices of Service Definition Standard Edition, it goes one step further, and includes practical step-by-step instructions that tell users what to do in each situation, and how to carry out each procedure using the Track-It! application.